Job Details

Location:  Bloomington, MN
Status:  Full time
Salary:  The base salary range for this role is $50,000-$60,000/year. Final offer amounts may vary from the amount listed and are  determined by multiple factors, including prior experience and expertise.
Education Level:  Bachelor’s Degree or Associate’s Degree with relevant experience

 

Overview:  Terrapin Technologies is seeking a Help Desk Analyst to provide technical support to users in an efficient, accurate, and professional manner. Additionally, this position will provide our customers ad hoc reporting and data analysis as needed.

 

 At Terrapin we offer:

    • A fun and collaborative culture at a growing company
    • Flexible paid time off policy with paid holidays
    • 401(k) with generous employer match
    • Comprehensive insurance including: health, life, disability, dental, and vision
    • Convenient office location with access to light rail and Mall of America

 

 Your Duties:

    • Field incoming help requests from end users via both telephone and email in a courteous and professional manner.
    • Resolve customer queries, recommend solutions, and guide users through features and functionality.
    • Work with members of the engineering team to frame reported issues and see them to resolution.
    • Learn appropriate software and hardware used and supported by the organization.
    • Monitor system processing, suggest and implement new process and technology improvements.
    • Assist internal and external customers with user acceptance testing.

 

You bring: 

    • Experience developing complex SQL queries
    • Strong mathematical and problem solving skills
    • Excellent verbal and written communication skills
    • Comfort and ease working with computers
    • Experience with Google Workspace and Microsoft Office Suite

 

Terrapin Technologies, Inc. is a privately held company located in Bloomington, Minnesota. We develop solutions for investment firms in need of scalable and predictable growth. Our passion for getting data in good order, obsession with finding the best solution, and dogged commitment to our client's success, set us apart from other providers. We are a small company with an atmosphere that is both casual and professional.

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